Returns & Exchanges
We want you to love your Eagle Creek gear, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it's a fit issue or a change of heart, we are committed to making your return process as seamless as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.
Pack and Ship
Place the items in their original box or a similar protective mailer, ensuring all original tags are attached, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing